But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.” įour Steps of EQ Notice/identify emotion įour Steps of EQ Notice/identify emotion Impact: emotion prioritizes thought įour Steps of EQ Notice/identify emotion Impact: emotion prioritizes thought Understanding source įour Steps of EQ Notice/identify emotion Impact: emotion prioritizes thought Understanding source Management Our EQ can grow at any age Because it can be learnedĮxample of Emotional Intelligence Aristotle : “Anyone can become angry – that is easy.
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TOP SUCCESS! The secret ladder to success is EQ! EQĮQ: A Collection of Skills Recognize what others want and need Sense what you want and need Dovetail our wants/needs with others’ Stay calm under pressure Act so others like to be around us ĮQ = Logic + Emotion Pure emotion disorganizes Pure logic has no heart Irrational Thought Patterns: We all have them Childhood Our general culture Our workplace culture Reptile Brain: Error patterns Sacrifices accuracy for speed Can’t tell the difference between rattlesnakes and shame Įvent Interpretation Feeling Fire Alarm Fire! Fear Danger!Įvent Interpretation Feeling Fire Alarm Test Relief Our Three Brains Amygdala –reptile brain (emotion) Cortex (logic center) Pre-frontal cortex (integrates logic and emotion into judgment) It has, of course, powerful muscles, but no personality. This perspective can be contrasted with a more traditional one that sees affect as a disorganized interruption of mental activity that must be minimized and controlled.” “Įinstein We should take care not to make the intellect our god.
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Chair of Psychology, Yale University Major EQ Researcher and Theorist I view emotions as organizing processes that enable individuals to think and behave adaptively. Our Culture Worships Intellect DesCartes: “I think therefore I am.” Stoics Today’s schools Today’s employers Section 3 What is Emotional Intelligence? īehavior Thoughts Emotions Building Blocks of Behavior Behavior Thoughts Emotions Public Servants Interpersonal Relationships Assertiveness Happiness Self-Regard Emotional Self-Awareness Production Planning Managers Flexibility Problem Solving Independence Impulse Control Self-Actualization īusiness Managers (general) Interpersonal Relationships Assertiveness Happiness Self-Regard Emotional Self-Awareness Senior Managers Self-Regard Happiness Interpersonal relationships Reality Testing Self-Actualization Super Star CEO’s Empathy Self-Regard Assertiveness Productivity Computer Programmers: +300 % Manufacturing Superintendents Lost time accidents down 50% Formal grievances down from 15 to 3 per year All production goals surpassed ĭerailed Executive Careers Inadequate team skills Poor interpersonal relationships Inflexible – handles change poorly Star Dentist EQ Skills Emotional Self-Awareness Assertiveness Self-Actualization Reality Testing In one year… Retention rate went from 50% to 96% Saved $2.7 million What the Air Force did Screened new recruiters for the 5 skills Trained incumbents in the 5 skills Recruiter Competency Model Star Performer Analysis Successful recruiters were strong in five skills: Emotional Self-Awareness, Assertiveness, Empathy, Problem Solving, and Happiness It cost $ 30 000 to replace each recruiter who left. The Air Force Recruiter Project Recruiter turnover = 50% per year.
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Average Leaders Top performers add 127% to the bottom line One intellectual skill – big picture Six emotional skills īottom Line Best Vs. Motere (Latin) : “ to move” root word for emotion & motivation Ĭompanies Use EQ Merrill Lynch American Express Financial Services McDonnell Douglas CIBA Canada Life Metropolitan Life Commercial Financial Services Canadian Imperial Bank of Commerce Wrigley ġ21 Fortune 500 Companies Competency Models 33% of items relate to technical skills 67% of items relate to EQ skills Introductions Basics Name Time with organization Current job What led you to participate in our EQ program? One of your work/career dreams Today’s Agenda What is EQ? (The conceptual framework) Business case for EQ: Why would you or your organization care about EQ? EQ Toolkits 4 steps of a high EQ event 15 EQ skills 6 EQ based leadership styles Exercise: use EQ to solve your leadership and organizational problems Next step: an EQ Leader Program - systematic program to build EQ skills EQ Leadership Presentation Keynote SlidesĮmotional Intelligence Next Piece for Success īusiness Case for EQ Star leaders add 127% more value to bottom line than average leaders Let’s help you be star leaders High EQ CEO’s create more profit than low EQ CEO’s (Stein, 2002) Let’s help you create financial health for your organization